About the Programme
In this Creating a Digitalised Customer Experience in Retail course on how to become an influencer, you will learn the essential skills and strategies needed to build your personal brand and effectively engage with your audience across various social media platforms. The course covers topics such as identifying your niche, creating compelling content, and utilising storytelling techniques to connect authentically with your followers. You will also explore best practices for growing your online presence, collaborating with brands, and leveraging analytics to measure your impact and success.
Whether you aspire to be an influence in fashion, lifestyle, fitness, or any other field, this course will empower you with the knowledge and tools to establish yourself as a successful influencer and make a meaningful impact.
Duration: 16 Hours
TPGateway Code: TGS-2022016496
Registered Title: Creating a Digitalised Customer Experience in Retail
This programme is for you if you are a….
Customer Service Executive
who wants to learn the best practices of hosting design sprints in order to identify gaps and inefficiencies
C-Suite Executive
who wants to identify gaps in business operations that might be slowing down the organisation’s growth and sales funnel
Entrepreneur
who wants to create a more efficient customer journey and remove operational inefficiencies
Sales Executive
who wants to identify gaps in their sales funnel in the context of customer experience
Key Takeaways
- Develop Your Personal Brand: Build a unique and authentic online identity that resonates with your audience
- Create Engaging Content: Learn techniques for crafting compelling content, including storytelling and niche-focused strategies.
- Grow and Engage Your Audience: Use social media strategies to expand your reach and foster genuine connections with followers.
- Collaborate with Brands: Understand best practices for working with brands to enhance credibility and influence.
- Measure Impact with Analytics: Track performance and adjust strategies using analytics to achieve growth and success.
Items Required For Class
- You will need a laptop OR computer OR tablet*, whichever you prefer, for viewing your E-books and E-Learning.
- Devices need to have a working camera and a microphone.
Course Fees
SMEs:
S$140.34
Singaporeans 40 & Above:
S$140.34
All Singaporeans & PRs:
S$361.34
International Student:
S$1204.45
*All prices are in SGD, inclusive of GST, excluding application fee of $32.70
Meet Our Trainer
Hendrick Ho
Digital Marketing Consultant
Hendrick is the Co-Founder of the only Asian integrated marketing agency that successfully blends social cause with results-driven marketing. He has more than 20 years of experience in both the public and private sectors. He was previously in a MNC where he set up Business-to-Business online platforms, and customised solutions for consumer products and services. He was also leading a team in a Statutory Board to develop strategic social media products, corporate partnerships and national programmes in the Health and Wellness sector.
Course Schedules
Weekend | Evening
Dates: 30 Nov, 03 Dec, 05 Dec, 10 Dec
Location: Online
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Weekday
Dates: 08 Jan, 10 Jan
Location: Thye Hong Centre
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Weekend | Evening
Dates: 26 Feb, 01 Mar, 04 Mar, 06 Mar
Location: Thye Hong Centre
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