About the Programme
Dive into the essentials of Customer Relationship Management (CRM) in this comprehensive introductory course designed for individuals eager to enhance their CRM skills. Whether you’re a small business owner, a marketing professional, or a sales associate, this course will equip you with the foundational knowledge and practical skills needed to effectively implement and manage CRM tools.
Duration: 16 Hours
TPGateway Code: TGS-2024041976
Registered Title: Basic Customer Relationship Management
This programme is for you if you are a….
Customer Service Executive
who wants to learn the best practices for managing conflicts and difficult situations
Entrepreneur
who wants to define organisation-wide policies and guidelines related to customer relationship management and service
Key Takeaways
- Learn the core principles of CRM, including the importance of customer engagement and the role of CRM in business success.
- Gain hands-on experience with popular CRM software. Understand the interface, functionalities, and how to customize tools to fit your business needs
- Understand how to capture, manage, and analyze customer data to make informed business decisions and personalize customer interactions.
- Explore how to integrate CRM systems with marketing efforts to maximize outreach and engagement.
- Discover how to formulate effective CRM strategies that align with your business goals and enhance customer interactions.
- Learn to design and implement efficient workflows that automate tasks, streamline operations, and improve customer service.
Items Required For Class
- You will need a laptop OR computer OR tablet*, whichever you prefer, for viewing your E-books and E-Learning.
- Devices need to have a working camera and a microphone.
Course Fees
SMEs:
S$81.28
Singaporeans 40 & Above:
S$81.28
All Singaporeans & PRs:
S$209.28
International Student:
S$697.60
*All prices are in SGD, inclusive of GST, excluding application fee of $32.70
Meet Our Trainer
Coming Soon
Course Schedules
Weekday
Dates: 15 Jan, 17 Jan,
Location: Central Plaza (Main Office)
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Weekend | Evening
Dates: 04 Mar, 06 Mar, 08 Mar, 11 Mar
Location: Online
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Weekday
Dates: 24 Mar, 26 Mar
Location: Central Plaza (Tiong Bahru)
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Weekday
Dates: 11 Apr, 14 Apr
Location: Central Plaza (Main Office)
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Weekend
Dates: 19 Apr, 26 Apr
Location: Central Plaza (Tiong Bahru)
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Weekend | Evening
Dates: 26 May, 28 May, 30 May, 02 Jun, 04 Jun
Location: Central Plaza (Tiong Bahru)
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