About the Programme
This comprehensive course will guide you through the importance of service innovation in the digital retail landscape. You’ll explore various types of service innovation, learn strategies for obtaining necessary resources, and practice effective data collection methods to evaluate implemented ideas. Through lectures, group discussions, practical exercises, and case studies, you’ll gain insights into the significance of involving team members in planning and implementing service innovation. By the end of the course, you’ll be equipped to review and assess the effectiveness of service innovations, propose improvements, and present a service innovation project showcasing your newfound knowledge and skills. Get ready to elevate your service excellence in the digital retail world!
Duration: 8 Hours
TPGateway Code: TGS-2024041971
Registered Title: Provide service excellence in the digital world for retail
This programme is for you if you are a….
Entrepreneur
who wants to learn CRM tools to retain and engage a community in order to keep a consistent following
Business Owner
who wants to integrate digitalisation into your business in an increasingly digital world
Key Takeaways
- Understand the customer and user experience journey on omni channels from physical retail to online retail platforms and social media platforms.
- Use digital platforms and bots to provide customised customers service
- Use CRM to understand customers interactions with the company and his/ her profile
- Use CRM for networking and relationship building with customers
Items Required For Class
- You will need a laptop OR computer OR tablet*, whichever you prefer, for viewing your E-books and E-Learning.
- Devices need to have a working camera and a microphone.
Course Fees
SMEs:
S$73.15
Singaporeans 40 & Above:
S$73.15
All Singaporeans & PRs:
S$188.35
International Student:
S$627.84
*All prices are in SGD, inclusive of GST, excluding application fee of $32.70
Meet Our Trainer
Coming Soon
Course Schedules
Weekday
Dates: 28 Mar
Location: Central Plaza (Tiong Bahru)
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Weekday
Dates: 16 May
Location: Central Plaza (Tiong Bahru)
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Weekday
Dates: 22 May
Location: Central Plaza (Tiong Bahru)
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Evenings
Dates: 06 Jun, 09 Jun, 11 Jun
Location: Central Plaza (Tiong Bahru)
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Weekday
Dates: 17 Jun
Location: Central Plaza (Tiong Bahru)
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Weekend | Evenings
Dates: 30 Jun, 19 Jul
Location: Central Plaza (Tiong Bahru)
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Weekday
Dates: 30 Jun
Location: Central Plaza (Tiong Bahru)
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