About the Programme
In the dynamic world of digital engagement, crafting outstanding customer experiences is crucial for achieving business excellence. Our specialized course is tailored to equip executives and managers with the vital skills and insights needed to elevate customer interactions to new heights, leveraging the versatility of WeChat.
Participants will receive practical training, gaining the ability to pinpoint and bridge the gaps in their business operations, with a focus on customer experience. Utilizing the innovative capabilities of WeChat, attendees will explore the latest tools and strategies to overcome these obstacles. Through immersive design sprints, professionals will refine their workflows, boosting both efficiency and effectiveness in their business practices.
Duration: 16 Hours
TPGateway Code: TGS-2022016496
Registered Title: Creating a Digitalised Customer Experience in Retail
This programme is for you if you are a….
Customer Service Executive
who wants to learn the best practices of hosting design sprints in order to identify gaps and inefficiencies
C-Suite Executive
who wants to identify gaps in business operations that might be slowing down the organisation’s growth and sales funnel
Entrepreneur
who wants to create a more efficient customer journey and remove operational inefficiencies
Sales Executive
who wants to identify gaps in their sales funnel in the context of customer experience
Key Takeaways
- Aggregate channels of communication in order to optimise response rate of customer relations executives/associates
- Create chatbots to help reduce administrative work load for simple questions
- Design workflows that uses human intervention only on suitable cases
- Manage omni-channel for customer service
- Evaluate user interface and user experience (UI/UX) in improving customer service
Items Required For Class
- You will need a laptop OR computer OR tablet*, whichever you prefer, for viewing your E-books and E-Learning.
- Devices need to have a working camera and a microphone.
Course Fees
SMEs:
S$140.34
Singaporeans 40 & Above:
S$140.34
All Singaporeans & PRs:
S$361.34
International Student:
S$1204.45
*All prices are in SGD, inclusive of GST, excluding application fee of $32.70
Meet Our Trainer
Hendrick Ho
Digital Marketing Consultant
Hendrick is the Co-Founder of the only Asian integrated marketing agency that successfully blends social cause with results-driven marketing. He has more than 20 years of experience in both the public and private sectors. He was previously in a MNC where he set up Business-to-Business online platforms, and customised solutions for consumer products and services. He was also leading a team in a Statutory Board to develop strategic social media products, corporate partnerships and national programmes in the Health and Wellness sector.
Course Schedules
Weekday
Dates: 30 Oct, 01 Nov
Location: Online
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Weekend | Evening
Dates: 30 Nov, 03 Dec, 05 Dec, 10 Dec
Location: Online
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Weekday
Dates: 18 Dec, 20 Dec
Location: Online
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