Provide Service Excellence in the Digital World
Provide Service Excellence in the Digital World for Retail

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About the Programme

This comprehensive course will guide you through the importance of service innovation in the digital retail landscape. You’ll explore various types of service innovation, learn strategies for obtaining necessary resources, and practice effective data collection methods to evaluate implemented ideas. Through lectures, group discussions, practical exercises, and case studies, you’ll gain insights into the significance of involving team members in planning and implementing service innovation. By the end of the course, you’ll be equipped to review and assess the effectiveness of service innovations, propose improvements, and present a service innovation project showcasing your newfound knowledge and skills. Get ready to elevate your service excellence in the digital retail world!

Duration: 8 Hours
TPGateway Code: TGS-2024041971
Registered Title: Provide service excellence in the digital world for retail

This programme is for you if you are a….

Entrepreneur

who wants to learn CRM tools to retain and engage a community in order to keep a consistent following

Business Owner

who wants to integrate digitalisation into your business in an increasingly digital world

Key Takeaways

Understand the customer and user experience journey on omni channels from physical retail to online retail platforms and social media platforms.
Use digital platforms and bots to provide customised customers service
Use CRM to understand customers interactions with the company and his/ her profile
Use CRM for networking and relationship building with customers

Items Required For Class

You will need a laptop OR computer OR tablet*, whichever you prefer, for viewing your E-books and E-Learning.
Devices need to have a working camera and a microphone.