Customer Experience
Basic Customer Relationship Management
Train to communicate with customers and resolve customer issues both in a face-to-face and online context. Discover how to manage conflicts and resolve difficult situations tactfully.
Create a digital customer experience using weChat
Find out how to identify gaps throughout your business operations, specifically in customer experience before embarking on the tools and strategies to resolve those gaps.
Develop Customer Loyalty and Retention Strategies
Learn how to track key metrics, evaluate effectiveness of service standards, review case studies on retail companies with effective customer loyalty programmes & evaluate types of feedback channels.
Digital Life Essentials: Navigating Banking, Shopping, and Safety online
Get comfortable with the everyday used apps and tools to assist in your daily life! Be it whether it’s personal or at work, the aim of this course is to encourage trainees to have a tinkering mindset.
Provide Service Excellence in the Digital World
The course will go through case studies on physical retail transformation to other formats and how companies have successfully adapted to it.
Curate a Personalised Shopping Experience Using TikTok
Discover how to create tailored shopping adventures for your customers by leveraging TikTok’s dynamic platform. From understanding fashion trends to developing customer relations and utilizing TikTok for wardrobe management, this course equips you with the skills to deliver standout shopping experiences.
Retail Reimaged: Thriving in the Digital Era
Gain an in-depth understanding of the current retail environment, including post-pandemic trends, digital retail platforms, and physical retail transformations. Learn about e-commerce growth, technology-driven customer engagement, and unique shopping experiences.
